IV. Core Values — ABCDE   ABCDE

Accommodation：
Supporting students throughout their adjustment journey and facilitating their integration into campus and college life.

Belonging：
Building meaningful relationships with students and strengthening their sense of belonging to NTU.

Connection：
Establish a map of internal and external resources, as well as a campus mutual-support network.

Diversity：
Recognize student diversity and uphold an open, friendly, and inclusive spirit.

Empowerment：
Promoting students’ personal growth and capabilities, enabling them to create meaningful change and shape their future.

V. Work Objectives

Learning: Ensuring Stability and Enriching Learning

Mutual Learning and Growth：
Students and campus advisors learn and grow together through ongoing companionship and interaction.

Rooted in Colleges：
A service model closely aligned with each college’s culture and environment, enhancing students’ accessibility to resources.

Academic Adjustment Support：
Assess student needs, coordinate, and connect resources to assist with campus adaptation issues.

Counseling: Empowering Support and Care

Interconnected Support：
Campus advisors maintain close relationships with students while building resource and collaboration networks with various units, working together to support students.

Supportive Education and Guidance：
Identify appropriate resources that respond to student needs and establish a balanced and stable support system.

Inclusive Support for Diversity：
Provide equal and professional services to respond to students’ diverse needs and intersecting life experiences.

VI. Roles and Responsibilities of Campus Advisors

The primary role of campus advisors is to serve as the first-line consultants for students. They are responsible for understanding student needs and facilitating referrals to both on-campus and off-campus resources, thereby supporting students’ adaptation to campus life and strengthening the overall student support network.

Their function is similar to that of social workers or case managers. They act as a more grounded and proactive extension of the Office of Student Affairs, functioning as a “mobile Office of Student Affairs” stationed within each college.

• Provide on-site consultation services within colleges and departments.
• Promote campus life support programs, proactively identify student difficulties and needs, and assist students in connecting with relevant resources to address life challenges.
• Integrate internal and external resources, establish communication and collaboration channels between the center and academic units, and actively support student counseling work within departments.
• Be familiar with the scope of services provided by all units under the Office of Student Affairs, embody the concept of a “mobile Office of Student Affairs,” and provide appropriate assistance and information to students, enhancing their ability to solve life-related problems and reducing barriers to their well-being.
• Foster a culture of care on campus, build trusting relationships with students, and conduct preliminary assessments of student situations to determine appropriate resources and support.
• Actively participate in professional development and training programs both within and outside the university to enhance counseling competencies.
• Support administrative tasks of the center, including maintaining counseling records and proper documentation management.

VII. Highlights of the Center’s Services

1. College-Based Placement Model with CSW Rooms Across Colleges

Currently, a total of 15 campus advisors are stationed across 11 colleges, including the College of Liberal Arts, College of Management, College of Social Sciences, College of Law, College of Bioresources and Agriculture, College of Life Science, College of Science, College of Electrical Engineering and Computer Science, College of Engineering, College of Medicine, and College of Public Health. A total of 14 CSW rooms have been established, with some colleges hosting more than one location.

Each CSW room is independently designed by the advisors themselves. The spaces are generally characterized by warm, soft, comfortable, and natural design styles, creating a reassuring environment for students. These spaces support individual consultations, counseling sessions, and daily interactions.

(Please refer to each college’s CSW room for details.))

2. Professional Competence and Strong Peer Support System

To enhance both professional development and emotional connection among campus advisors, the center holds weekly meetings every Wednesday, during which all advisors return to the central office for regular coordination.In addition, the center organizes the following activities：

• Group supervision, peer supervision, and individual supervision(held monthly, with experienced internal and external professionals invited to provide guidance) ）
• Professional case discussions (focused on service cases and professional development)
• Occasional peer support activities(to strengthen emotional support and cross-college collaboration)

In the 2022 academic year, the professional development focus was on Dialectical Behavior Therapy (DBT).，In the 2023 academic year, the focus shifted to Trauma-Informed , progressively deepening the center’s professional foundations and strengthening overall counseling capacity.

3. Building a Broad and Deep Campus Counseling Network

(1) Co-constructing a Support Network with Mentors and Departments to Strengthen Department-Level Engagement

At the beginning of each academic year, the center actively engages in a wide range of outreach activities, including orientation music festivals, international student information sessions, and departmental orientations. Each year, these efforts reach more than 50 sessions, significantly increasing students’ access to support services.

During the semester, the center further integrates its counseling philosophy into classrooms and departmental activities through in-class briefings and collaborative events. This is complemented by campus-wide care messages sent at the beginning, middle, and end of each semester, as well as printed materials and informational cards. These efforts aim to achieve the goal of “proactive outreach and natural integration” into student life.

(2) Extending Engagement to College and Departmental Meetings to Deepen System Integration

Campus advisors also proactively participate in college and departmental meetings. In addition to introducing the center’s mission, they appropriately share relevant institutional data—such as utilization of mental health leave, academic early-warning cases, and service engagement rates—to support preliminary counseling strategies, referral recommendations, and tripartite collaboration frameworks.

This approach fosters a three-way integrated support system among faculty and students, academic units, and the counseling network. In addition, the center continues to strengthen group activities, workshops, and mental health lectures, encouraging students to participate across colleges and develop an interconnected support system.

4. Cross-Unit Collaboration: Supporting Students from a Holistic Perspective

In response to increasingly diverse and complex student support needs, the center adopts a holistic perspective in accompanying students to better understand how systems and environments influence their experiences.

The center works in close collaboration with various university units, including the Student Safety Center, Student Housing Service Division, Gender Equity Education Committee, Office of International Affairs, the Overseas Compatriot and Mainland Chinese Students Advising Division, Academic Affairs, and Student Affairs units. Through these partnerships, student support messaging and identification processes are naturally integrated into activities, helping to connect specific student groups—such as disadvantaged students, culturally diverse students, and international students—with relevant support resources.

Looking ahead, the center will continue to strengthen its close partnerships with these units to jointly build a comprehensive support network that promotes students’ campus adaptation and mental well-being.